잘 굴러가던 PC가 눈뜨고 일어났는데 꺼져있었다… 이럴 때 해킹 당한 게 아닌가 싶기도 하고 귀신인가 싶기도 했으며,
일단 PC 전원을 올렸더니 정상적으로 부팅이 되는 것을 확인하였다
증상
- PC 전원이 꺼져있음
- PC 재부팅 된 듯 바탕화면에 올려놓은 프로그램들이 말끔히 지워져있음
PC 재부팅이 되어있고 운영체제가 윈도우10이라면 강제 업데이트를 의심해봐야 한다 윈도우10 부터는 업데이트 비활성하기 어려워졌다 서비스에서 업데이트 관련 항목을 정지 시켜도 좀비처럼 살아난다 이럴때는 WUB 프로그램을 이용하면 완벽하게 차단 시킬 수 있다
나의 경우에는 WUB 프로그램을 사용해서 강제 업데이트를 막아놓았는데도 시스템이 종료되어서 업데이트의 문제가 아니었다
확인 방법
이벤트 뷰어를 먼저 확인해 보았다 실행방법은 win key + 이벤트 뷰어 타이핑 해서 들어가본다
이벤트 뷰어는 시스템의 로그들이 기록되는 곳으로 각종 정보들을 모니터링이 가능하다
이벤트 뷰어 필터링 방법(시스템 전원 ON/OFF 관련)
이벤트뷰어를 확인하면 내용이 방대하다 에러 로그 뿐 아니라 정보 로그까지 포함되어서 찾기가 쉽지 않기 때문에 필터링을 통해 원하는 에러 코드만 확인해보려고 한다
시스템 항목에 전원 관련 내용이 있으므로 선택한다
윈도우 로그 코드 6008코드는 예기치 않은 종료에 대한 로그이기 때문에 해당 코드를 입력한다
이 에러 로그를 통해 확인할 수 있는 것은 날짜 및 시간대이며 하드웨어 에러인지, 소프트웨어 에러인지는 확인이 불가능하다
6008 오류에 관해 마이크로소프트의 답변을 찾았는데 아래와 같다
소프트웨어의 문제보다는 하드웨어의 문제일 확률이 크다는 것을 알 수 있으며, 시스템 발열 문제로 인한 전원 종료일 수 있는 것을 알 수 있다
부품 온도 확인
하드웨어 모니터를 실행해 보았다
cpu온도가 비정상적인 것을 확인하였다 아마도 CPU 쿨러 부분의 문제로 보이고, 온도가 92도 초과 순간 MS에서 말하고 있는 ASR이 시스템 보호를 위해 자동적으로 시스템을 셧다운하는 것으로 추정된다
PC에서 CPU 부분만 쿨러와 분해하여 서멀구리스를 닦아내고 재도포 하였다
서멀 구리스도 좋은 것을 사용하면 온도가 더 내려가니 참고 바란다 (글쓴이는 급해서 쿨러 제공용 도포)
결론
시스템 재부팅 증상을 장시간 방치하면 셧다운 반복하다가 하드디스크 외 다른 부품들이 추가 고장날 수 있으니 문제의 원인을 하나씩 파악해서 해당 부품의 빠른 교체 또는 수리를 진행해야 한다
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